Frequently asked questions

If you experience an issue with your EZPIK product, please contact our customer support team and we'll be happy to help. You can also try registering your product to activate your warranty.

We want you to be completely satisfied with your purchase. If you'd like to return an item, please visit our Shipping & Returns page for full details on eligibility, timeframes, and how to start a return: https://www.ezpik.com/pages/shipping-returns

Our customer support team is here to help. If you have any questions about our products, your order, or bulk purchases, please visit our Contact Us page and we'll get back to you as soon as possible.

Delivery times vary depending on your location and the shipping option selected at checkout. Please refer to our Shipping & Returns page for the latest delivery information.

Yes. We offer discounted pricing for larger orders, making EZPIK products ideal for businesses, care homes, community organisations, local authorities, and group purchases. Visit our Bulk Orders page to learn more.

We're sorry if there's been a mistake. Please contact our customer support team with your order number and a photo of the item you received, and we'll resolve the issue as quickly as possible.

The best length depends on how you plan to use your grabber. Shorter models offer greater control in tighter spaces, while longer models provide additional reach for retrieving items from the floor, high shelves, or outdoor areas. Use our Grabber Comparison Guide to find the right option for your needs.

Yes, the grabber can typically pick up smaller or partially used paper towel rolls. However, full-sized double rolls may be too wide for the jaws to grip securely.

The grabber may be suitable for some lightweight smoke detectors, but the jaw opening is often too narrow to securely grip standard ceiling-mounted units. For safety, we recommend using a suitable step ladder when installing or removing smoke detectors.

Yes. The EZPIK Grabber is designed to pick up a wide variety of items, including flat and lightweight objects such as magnolia leaves, paper, and garden debris.

The grabber may assist with retrieving lightweight objects, but it is not specifically designed for unscrewing or removing mounted equipment. Suitability will depend on the size, weight, and installation of the camera.

The grabber contains both aluminium and plastic components. Recycling options will depend on your local recycling facilities and guidelines.

The EZPIK Lotion Applicator is designed to help you apply lotion, moisturiser, sunscreen, self-tanner, oils, and creams to hard-to-reach areas such as your back, shoulders, legs, and feet.

The handle extends up to 23 inches, making it easier to reach your back and other difficult areas without excessive bending, stretching, or twisting.

Yes. The long, curved handle and non-slip grip are designed to make applying lotions and creams easier for seniors, people with limited mobility, or anyone who finds it difficult to reach their back or lower body.

No. The foam roller is designed to spread lotions and creams evenly while minimising product absorption. For best results, start with a small amount and add more if needed.

Yes. Each applicator includes three foam rollers—one pre-installed and two additional replacement rollers.

Yes. The applicator is suitable for sunscreen, self-tanner, moisturisers, lotions, body oils, and most similar skincare products.

After use, remove the foam roller if required and wash it with warm water and mild soap. Allow it to air dry completely before storing or using it again.

Yes. The handle features a secure locking mechanism to help keep it firmly extended during use.

The applicator can be used with many topical creams. However, always follow the instructions provided with your medication or consult a healthcare professional before applying prescription products.

The EZPIK Thick Toenail Clippers are designed to trim thick, tough, or hard toenails with greater ease and precision.

Yes. They feature a wide 15mm jaw opening, making them ideal for trimming thick, stubborn, or hard toenails.

Yes. The long ergonomic handle is designed to reduce hand strain and provide extra leverage, making trimming easier for people with arthritis, reduced grip strength, or limited hand mobility.

Each set includes the EZPIK Thick Toenail Clippers and a nail file for smoothing rough edges after trimming.

Yes. The clippers feature durable stainless steel blades designed for long-lasting sharpness and reliable performance.

The angled head provides improved visibility and control, making it easier to trim toenails comfortably, particularly for users who have difficulty bending or reaching their feet.

The clipper features a wide 15mm jaw opening to accommodate thicker or tougher toenails.

The clippers are designed for trimming thick toenails. If you have ingrown, infected, painful, or diabetic-related nail conditions, we recommend consulting a podiatrist or healthcare professional before use.

After each use, wipe the blades clean and ensure they are completely dry before storing. For additional hygiene, the blades can be sanitised with rubbing alcohol and dried thoroughly before reuse.